Privacy Policy

This Privacy Statement sets out how GigeHost collect, store and handle personal information (as defined below) of individuals in accordance with the Personal Data Protection.
Please read this Privacy Statement to understand how we use the personal information we may collect from you. By providing your Personal Information to us, you are consenting to this Privacy Statement and the collection, use, access, transfer, storage and processing of your personal information as described in this Privacy Statement.

What kind of personal information we collect
How we collect your personal information
How we use your personal information
When we disclose your personal information
Your right to access and correct your personal information

We value your trust and are committed to protecting your personal information. To ensure that you can make informed decisions and feel confident about supplying your Personal Information to us when using GigeHost websites, Products and/or Services, we provide you with this Privacy Statement outlining our practices and the choices you have concerning how your Personal Information is being collected and used by us.

Personal information refers to any information which relates directly or indirectly to you. This includes any information that can be used to distinguish, identify or contact you. For the purposes of this Privacy Statement, personal information encompasses sensitive personal information which relates to information relating to your health, political opinions, religious beliefs, etc. For the avoidance of doubt, please note that this Privacy Statement is applicable only if you are a natural person / an individual.

In order for us to provide you with our Products and/or Services and to operate in an efficient and effective manner by providing you with the best service possible, we need to collect relevant personal information from you. The personal information collected by us may include (but is not limited to) the following:-

contact information such as your name, date of birth, identification supporting documents (including NRIC or passport number), gender, nationality and race, current private and/or business address, telephone or mobile phone number, fax number, email address
your credit card information and bank account details
the status of the Products and/or Services you have acquired from us or subscribed to
how you use the Products and/or Service (for example the website that you hosting and emails that being send out or receive.)

We may collect personal information directly from you when you:-

communicate with us (for example when you submit an application form to become our customer, or when you contact us for any enquiries including by calling our customer service)
register or subscribe for a specific Product and/or Service
use Products and/or Services of GigeHost
participate in any of our surveys
enter into or participate in any competitions, contests or loyalty programmes run/organised by us
commence a business relationship with us (for example, as a service provider/business partner)
visit any of our offices
visit or browse our websites
lodge a complaint with us
provide feedback to us (for example via our websites or in hard copy) Other than
personal information obtained from you directly (as detailed above), we may also obtain your personal information from third parties we deal with and from such other sources
where you have given your consent for the disclosure of information relating to you, and/or where otherwise lawfully permitted.

We may collect and use personal information from you or from the category of third parties identified in this Privacy Statement, for one or more of the following purposes:-

to verify your identity
to assess and process your application(s) /request(s) for our Products and/or Services
to provide you with the Products and/or Services you have requested
to administer and manage the Products and/or Services we provide you (including charging, billing, facilitating payments and collecting debts)
to investigate and resolve any service issues, billing queries, complaints or other enquiries that you submit to us regarding our network, Products and Services with our customer relations teams
to assess and/or verify credit worthiness
to detect and prevent fraudulent activity
to keep in contact with you and provide you with any information you have requested
to engage in business transactions in respect of Products and/or Services to be offered and provided to you
to establish and better manage any business relationship we may have with you
to process any communications you send us (for example, answering any queries and dealing with any complaints and feedbacks)
to help us monitor and improve the performance of our Products and Services, our customer relations teams and GigeHost Websites and to make these more efficient
to maintain and develop our business systems and infrastructure, including testing and upgrading of these systems
to manage staff training and quality assurance
to notify you about benefits and changes to the features of our Products and/or Services
to determine how can we improve services to you
to produce data, reports and statistics which shall be anonymised or aggregated in a manner that does not identify you as an individual
to investigate, respond to, or defend claims made against, or involving GigeHost
to conduct marketing activities (for example, market research)
to maintain records required for security, claims or other legal purposes
to comply with legal and regulatory requirements
for any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities

As a part of providing you with our Products and/or Services and the management and/or operation of the same, we may be required or need to disclose information about you to the following third parties:

law enforcement agencies
government agencies
companies and/or organisations that act as our agents, contractors, service providers and/or professional advisers
companies and/or organisations that assist us in processing and/or otherwise fulfilling transactions and providing you with Products and/or Services that you have requested or subscribed for
our business associates and
other parties for purposes that are related to the purpose of collecting and using your personal information
other parties in respect of whom you have given your express or implied consent

subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to GigeHost

We may use your personal information to provide you with information about our and third party services and/or products, which may be of interest to or benefit you, except where otherwise requested or notified by you. In certain instances, we may disclose your personal information to our preferred merchants and strategic partners. However, please note that we will only disclose your personal information to our merchants and strategic partners where you have subscribed for particular Services or Products which require such disclosure, and/or where your consent has been obtained, subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to GigeHost We take reasonable steps to ensure that our agreements with our merchants and/or strategic partners include appropriate privacy and confidentiality obligations. If you do not wish your personal information to be utilised for the purposes of marketing or should you change your mind in relation to your previous decision, please contact us at support@gigehost.com. Your latest written instructions to us will prevail.

Where indicated (for example in registration/application forms), it is obligatory to provide your personal information to us to enable us to process your application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our Products and/or Services.

We can assist you to access and correct your personal information held by us. Where you wish to have access to your personal information in our possession, or where you are of the opinion that such personal information held by us is inaccurate, incomplete, misleading or where relevant, not up-to-date, you may make a request to us by email to support@gigehost.com. You should quote your name, address and phone/account number and provide brief details of the information you want a copy of in any such request. We will use reasonable efforts to comply with your request to access or correct your personal information within 21 days of receiving your request. Please note that we may have to withhold access to your personal information in certain situations, for example when we are unable to confirm your identity or where information requested for is of a confidential commercial nature or in the event we receive repeated requests for the same information. Nevertheless, we will notify you of the reasons for not being able to accede to your request.

You are responsible for providing accurate and complete information to us about yourself and any other person whose personal information you provide us and for updating this personal information as and when it becomes incorrect or out of date by email to support@gigehost.com. This obligation is a condition to the provision of our Products and/or Services to you and/or any other person authorised or permitted by you or your organisation/company to use the Products and/or Services. In the event you may need to provide us with personal information relating to third parties (for example about your spouse or children or where you are the designated person in charge (from an organisation or company) for dealing with us, if you are acquiring and are responsible for a service and/or product that they will use), you confirm that you have (i) obtained their consent or otherwise entitled to provide their personal information to us and for us to use accordingly, and (ii) informed them to read this Privacy Statement at our website at https://www.gigehost.com/terms

We collect information about your use of our websites from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customising site information tailored to your needs. Cookies in themselves do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of our websites as we will be unable to personalise aspects of your use of the website.

Links to Third Party Websites

Please be informed that this Privacy Statement applies solely to GigeHost Websites and does not apply to any third party websites you may access from our websites. To determine how they deal with your Personal Information, you should ensure that you read their respective privacy policies.

We may amend this Privacy Statement from time to time and the updated version shall apply and supercede any and all previous versions, including but not limited to, leaflets or hard copy versions. Please check our website for information on our most up-to-date practices.

Should you have any queries, concerns or complaints in relation to this Privacy Statement , kindly contact us during office hours (between 9:00am to 6:00pm, Monday to Friday)